Delivery

We despatch to addresses in the UK and Worldwide.

We do not fulfil orders to the following countries:

•    Belarus
•    Burma/Myanmar
•    Democratic Republic of Congo
•    Eritrea
•    Federal Republic of Yugoslavia & Serbia
•    International Criminal Tribunal for The Former Yugoslavia
•    Iran
•    Iraq
•    Ivory Coast
•    Lebanon and Syria
•    Liberia
•    Libya
•    North Korea (Democratic People’s Republic of Korea)
•    Republic of Guinea
•    Somalia
•    Sudan
•    Zimbabwe
•    Cuba
•    Balkans

Prices

You can find out the price of shipping before providing any personal or payment details, by adding items to your cart.

Methods

Orders are sent to UK addresses by Royal Mail 1st Class, 1st Class Recorded Delivery or by Courier.

Overseas retail orders are usually sent by Air Mail.

Schedule

Orders are usually despatched on the same day whenever possible, or the next working day after payment has cleared.

Returns

If you think that an item you have received from us is faulty, please contact us.  We might ask a few questions just to ensure it is a fault with the item and not another problem that we can help you to resolve.

If the item needs to be returned to us please:

1. login to your account
2. click "Completed Orders"
3. click "Return Items".
4. Select the item you are returning, and the quantity in the package you are sending and submit the form.

This will ensure that your return is processed properly when the item is received.

When you have submitted your Return Request you must wait to receive 2 emails:

1. informing you that the status of your return request has been changed to Return Authorized
2. giving you the Return Address where you need to send the items.

If you are returning an Aqua-dapter for repair or replacement, please retain any accessories you have (e.g. Screw Thread Adapter, Push-fit Connector, Clamp, Hose) and return just the Aqua-dapter.

Please send the item(s) back by a 'signed for' delivery service (e.g. Recorded Delivery) and include your name and address and proof of purchase in the package so that we can identify the parcel.  Please also send us the tracking reference so that we can monitor the progress of the return.

You will be responsible for the cost of returning the item(s) to us, you may include a copy of your postage receipt if you wish.

If we receive a return from you, we will contact you concerning the item within 5 working days.

Refunds

You must contact us within 28 days of your order if you wish to enquire about a refund.

If you want to claim a refund because of non-delivery, please be aware that Royal Mail will will not consider an item "lost" until at least 15 working days have passed.  This means that we cannot chase Royal Mail until after this period of time has elapsed, and we cannot process any refunds before we have received a reply from Royal Mail.

If you have returned an item to us for testing, and we determine that the item is faulty, we may:

1. send a replacement to you free-of-charge
2. offer a refund for the original purchase price you paid for the item

If we are offering a refund for a faulty item we will email you to ask which of the above options you prefer.  If you do not respond to our email within 48 hours, we will decide and process the replacement or refund at that time.

On any other items for which you wish to receive a refund, a 20% re-stocking charge will apply.

Cancellations

If you wish to cancel an order before you have received notification that your order has been despatched please send us an email, referencing your Order Number and with CANCELLATION in the email subject line.  We will confirm cancellation by email, and refund your payment promptly.

Under the Distance Selling Regulations you may cancel your order within seven working days following the day on which you receive the goods.

If you wish to return a sealed order within this seven day period, you will be responsible for the cost of returning the item(s) to us.

Privacy

Your personal details will be stored securely and used only by Aqua-dapter Ltd for the purpose of processing your order.  We may also use the information for our own research and analysis.

We will not pass on your personal details or email address to any other party.  You will receive only relevant emails from us regarding special offers, new releases and website news.  You can unsubscribe from our Mailing List at any time.

This website may contain links to other sites that are not owned or controlled by Aqua-dapter Ltd.  Please be aware that we are not responsible for their privacy practices.  You should read the privacy statements of each and every website that collects personally identifiable information.

Distance Selling Regulations

Our Terms & Conditions were written in accordance with the Consumer Protection (Distance Selling) Regulations published by the Office of Fair Trading.

Our Registered Office Address (not for returns) is: Aqua-dapter Ltd, The Old Stables, off New Street, Wall Heath, West Midlands, DY6 0HA.